Complaint procedure

If you would like to make a complaint about any aspect of our service, please contact us in writing using the details below

Please include as much information as possible to help us in investigating and responding to your issue. Your complaint will be dealt with promptly and normally within the same working day.

If your complaint is regarding a .uk domain name and you are not happy with the resolution you can escalate your complaint via Nominet, the UK domain registrar - www.nominet.uk

  • Registered office:
    Spectulise Ltd.
    6 Pinehurst
    Sevenoaks
    Kent
    TN14 5AQ

Abuse complaints

To make a complaint about a domain name registered, or an account managed or hosted by us please use the email address below and title your message 'Abuse complaint'. Please provide (within the main body of the email) as much information about the issue, the domain name and examples of emails or site urls as appropriate.

Our process:

  • Following notification of a case of abuse we will acknowledge your report and prioritise investigation of the issue.
  • Having assessed the reported information we will take the appropriate action in accordance with our terms and conditions, Nominet's policies or to comply with legal requirements.
  • Depending on the information reported we may contact you to request further information or confirm the actions taken.

  • Call:
    01732 247 150